How can we help you?

Golly Express helps customers shop from the United States and receive their items in Ghana. You can either ship packages to your assigned U.S. warehouse address or ask us to buy products for you through our concierge service.

Create an account, complete your profile, and use the warehouse address assigned to you for purchases. If you cannot check out directly with a U.S. retailer, you can submit a product link through the app and let Golly Express shop on your behalf.

No. Golly Express is not the seller of those products. We act as a logistics and purchasing intermediary, and products shown in the app come from third-party retailers or marketplaces.

Our responsibility begins once your package has been delivered to and logged into our U.S. warehouse system. Delivery problems before warehouse intake should be resolved with the original retailer or carrier.

All shipping and delivery timelines are estimates. Transit can be affected by airline schedules, customs processing, weather, and other operational factors, so delivery dates are not guaranteed.

We manage customs clearance, notify you when the shipment is ready, and issue any required invoice. Delivery or pickup is then arranged after payment confirmation, where applicable.

If delivery fails because you are unavailable or payment is refused, the package may be returned to our office and storage fees may apply. Packages left unpaid or uncollected for more than 30 calendar days after first notice may be treated as abandoned.

You can submit a direct product link or choose an item shown inside the Golly Express app. Our team then purchases the product on your behalf, receives it in the U.S., and routes it through our normal shipping workflow to Ghana.

No. Golly Express operates independently and is not affiliated with, endorsed by, or partnered with third-party retailers whose products may appear in the app or be purchased through our concierge service.

No. We do not make warranties about the quality, authenticity, condition, or functionality of goods purchased from third-party retailers. Product-related disputes must be handled with the original seller.

Yes. Packages may be opened and inspected by Golly Express personnel or by government authorities, including customs and border agencies, at any point in the shipping process.

No. Prohibited or restricted items are not allowed. You are responsible for reviewing the prohibited items policy before shipping, and you may be liable for any damage, seizure, or cost related to non-compliant items.

Customs timelines and release decisions are controlled by government agencies, not by Golly Express. We can help with documentation, but we cannot guarantee release speed or outcome.

If a shipment remains in transit without movement for more than 60 calendar days from dispatch, or is held long-term by a government agency, it may be treated as lost in transit for compensation purposes. Claims must be reported in writing within 30 calendar days of delivery or declared loss and supported with required documentation.

You are expected to provide accurate account details, delivery information, and truthful item descriptions and values for customs, insurance, and operational processing.

We use your information to operate the service, process shipments, communicate with you, improve the platform, meet legal obligations, and protect against fraud or misuse. More details are available in our Privacy Policy.

Shipping fees, concierge fees, customs duties, and other charges are due when invoiced. Golly Express may hold packages until all outstanding balances are settled.

Yes. You can request account deletion and the removal of associated personal information, subject to legal, operational, and record-retention requirements.