How Package Delivery is Organized on Golly Express

Your Two Delivery Options

When setting up a shipment or concierge order on Golly Express, you'll be asked to choose one of two delivery options:

Home Delivery – We bring your package straight to your doorstep.
Golly Warehouse Pick-Up – You collect your package directly from our warehouse at a time that suits you.

You can select your preferred option at checkout for concierge orders and shipments, or during the shipment creation process for our forwarding service.

Home Delivery

Deliveries Within Accra — Free of Charge

If your delivery address is within Accra, home delivery is completely free. Once you've paid your shipping cost invoice, your package is automatically scheduled for delivery to your doorstep — no extra steps needed.

Deliveries Outside Accra

For addresses outside Accra, we partner with trusted affiliate last-mile courier services to get your package to you. A separate invoice covering the last-mile delivery fee will be sent to your email, along with tracking information so you can follow your package's journey. Fees are priced competitively to keep things affordable.

Warehouse Pick-Up

Prefer to collect your package yourself? Our warehouse is open and ready for you:

Days: Monday to Friday (weekdays only)
Hours: 9:00 AM – 5:00 PM
Closed: Weekends and Public Holidays

Please plan your visit accordingly to avoid any inconvenience.

How the Delivery Schedule Works

Our delivery agents are dispatched every working weekday morning. Here's how the timing affects your delivery:

Pay before 10:30 AM → Your package is added to that day's delivery schedule.
Pay after 10:30 AM → Your package is scheduled for the next working day.

Tip: To get your package moving as quickly as possible, settle your shipping invoice early in the morning.

What Happens on the Day of Delivery

Here's what to expect once your package is due for dispatch:

Availability check: Our dispatch team contacts the receiving party each morning to confirm they're available to receive the package that day. If we cannot confirm availability, your package will not be added to that day's schedule — so please make sure your contact details (or your assigned receiver's details) are accurate.
Route planning: Deliveries within Accra follow a planned routing system that allows our agents to complete all assignments efficiently.
Delivery timing: We group packages along the same route together under one delivery agent rather than assigning a single agent to each individual package. This means your package will arrive within 24 hours of dispatch, though the exact time during the day will depend on where your address falls along the planned route.

Important: Double-check that the contact information for yourself or your designated receiver is correct when selecting Home Delivery. An unreachable contact could delay your delivery by a full day.

Quick Summary

Cost Free Competitively priced fee Free Invoice Shipping invoice only Shipping + last-mile invoice Shipping invoice only Availability Weekdays Weekdays Mon–Fri, 9 AM–5 PM Delivery Window Within 24hrs of dispatch Varies by courier Self-scheduled

If you have any questions about your delivery, don't hesitate to reach out to our support team — we're always happy to help!